Chief of Staff

• Implemented executive initiatives for cohesive interdepartmental collaboration, created events for improved company culture, and fostered external company collaboration

• Managed communications, social media and operations team of 5 coordinator-level employees across 6 different brands 

Notable Contributions: 

• Produced Project for Awesome, a creator-driven charity livestream, leading a team of 5 staff, 15+ influencers, and 30+ volunteers to raise $3M+ in 2023, an increase by over 200%

• Implemented an accessible AWS S3 strategy to improve data storage and establish standard operating procedures across remote teams teams, reducing task time by 4-5 hours

Project Manager

• Developed, implemented, and managed cross functional initiatives including, but not limited to, new systems roll-out, marketing strategies, and company culture establishment 

• Reviewed contracts and ensure terms are upheld by all parties on behalf of company & CEO 

Notable Contribution:

• Served as primary point of contact for Complexly and WNYC Studios in a 2-year partnership

• Built up communications team for over 6 brands, establishing clear voices and platform presence

Executive Assistant to Hank Green

• Balanced the wants & needs of the CEO with those of staff for company growth and sustainability

• Prioritized Hank’s interests on his behalf, researching relevant platforms, trends, and policies  

Notable Contribution: 

• Supported Hank Green for VidCon's acquisition, new event, and first novel release 2018

Marketing Coordinator | Administrative Assistant

• Facilitated marketing needs for artist, album, and single promotion and overall success 

• Collaborated with artist teams for travel, interviews, payment, and organizing press junkets 

• Arranged annual LATAM regional meetings for Marketing and Digital departments

Notable Contribution: 

• Improved data reports from international regions across 10+ countries for executive review

Guest Correspondence Associate

• Reviewed emails and talked to guests over the phone before and after their Walt Disney World vacation to improve their relationship with the Disney company 

• Researched, analyzed, and tracked guest correspondence to resolve issues and observe overarching trends

Guest Relations Hostess (Disney’s Hollywood Studios)

• Conversed with guests onsite at Disney’s Hollywood Studios; providing education, enhancements, or resolutions to guarantee a magical Disney experience

• Launched MyMagic, focused on troubleshooting onsite technical issues and partnering with Merchandise, Food & Beverage, Lodging, & Entertainment departments for guest recovery

Concierge | Group Assistant | Trainer (Disney’s Grand Floridian Resort & Spa)

• Prepared the front office team of 50+ for the arrival of special events, groups, trade shows, and conventions; facilitating communication through newsletters, emails, flyers, and meetings 

• Trained new cast members to perform roles according to the Disney level of service 

Notable Contribution: 

• Represented back office for The Walt Disney Company Meeting in 2013 on behalf of the Grand Floridian Resort & Spa, organizing a remote arrival experience for 200+ guests

Conference Concierge

• Directed resort partners & outside vendors for set-up and execution of each event

• Verified BEO accuracy and guaranteed all meetings and events reflect contracts

• Problem solved and task-switched as issues and changes arose